Privacy Policy

Privacy Policy

Introduction

At https://flooring-experts.hotscoop.net (hereafter referred to as “Flooring Experts,” “we,” or “the Company”), we prioritize your privacy and data security. This comprehensive Privacy Policy outlines our practices regarding the collection, management, and protection of personal information in accordance with various international privacy laws and regulations, including:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA)
  • Connecticut’s Connecticut Transparency and Accountability law (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy covers all aspects of our website, applications, services, and products offered under the Flooring Experts brand. However, please note that it does not extend to third-party platforms, apps, or services accessible through links on our site, as these have their own privacy policies governing data handling practices.

Processing Activities

This policy comes into effect when you engage in any of the following activities:

  1. Utilize our applications and services as an authorized user.
  2. Visit any website linked to this Privacy Policy.
  3. Communicate with us via newsletters, emails, phone calls, or text messages/SMS.

Personal Data Collection

We collect various categories of personal data, including:

  • Account Information: Details related to your account creation and maintenance, such as usernames and passwords.
  • Payment Information: Data needed for processing transactions, like credit card numbers and expiration dates.
  • Financial Information: Records of financial transactions and account balances.
  • Purchase Information: Details about products or services you’ve purchased from us, including order history and preferences.
  • Mobile Device Identifiers: Unique identifiers associated with your mobile device, such as IP addresses, device tokens, and advertising IDs.
  • Location Data: Geographic information provided by your device when using our location-based services.
  • Feedback: Comments, reviews, and responses you share with our customer support team or through surveys.
  • Social Media Information: Personal data we receive when you interact with our social media accounts or use social login features.
  • Product Information: Details about products you view, search for, or purchase on our website.

We collect this data through direct user input, interactions with our digital platforms, and automated technologies like tracking cookies and web beacons. Additionally, third-party service providers may share personal information with us for specific purposes, adhering to their respective privacy policies.

Cookies

Flooring Experts uses cookies to enhance your online experience and gather analytics on website usage. Cookies can be categorized as:

  1. Strictly Necessary: Essential for navigating our site and using its core features.
  2. Preference: Save user preferences, such as language settings or display options.
  3. Analytics: Collect statistical data about interaction with our site to improve performance.

Users have the option to control non-essential cookies through our Cookie Manager, providing them with a level of customization over their cookie choices.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once these purposes are met, we securely delete or anonymize the data to ensure privacy and prevent unauthorized access.

Security Measures

To protect your personal information, Flooring Experts has implemented robust security measures:

  • Encryption: We use encryption protocols for secure data transmission and storage.
  • Secure Processing: Our third-party processors adhere to stringent security standards to safeguard your data.

Children’s Privacy

We do not knowingly collect or store personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact our privacy team, and we will take immediate steps to rectify the issue.

Your Rights (Depending on Location)

The privacy rights afforded to individuals vary based on their geographical location. Here are some common rights granted under various data protection laws:

  • Access: The right to request access to and receive a copy of your personal data.
  • Rectification: Correcting inaccurate or incomplete personal information.
  • Erasure (Right to be Forgotten): Deleting or removing your personal data from our systems.
  • Restriction: Limiting the use or processing of your data in certain circumstances.
  • Portability: Obtaining a copy of your personal data in a structured, commonly used format for transfer to another controller.
  • Objection: Objecting to the processing of your personal data for specific purposes.
  • Non-Discrimination: The right not to be subjected to automated decision-making that significantly affects you or uses profiling techniques.

To exercise these rights, please contact our privacy team, and we will respond in accordance with applicable laws.

Changes to Policy

Flooring Experts reserves the right to update this Privacy Policy at any time. Any modifications will be posted on our website, ensuring transparency and allowing users to stay informed about changes.

Contact Information

For inquiries, requests to unsubscribe from communications, or questions regarding data privacy, please contact us: